We offer 10% off for families, groups, and returning guests with the following promo codes at checkout:

BEAUTIFICAFAMILY Adults with Kids
BEAUTIFICAGROUP For 6 or more tickets
BEAUTIFICASOUL Returning Guests

When selecting your tickets look for the ‘Redeem coupon/voucher’ text underneath your cart's total.

Large groups of 30+ are eligible for an automatic 15% discount applied at checkout. For bookings over 100 people contact our box office.

Wheelchair spaces are available at most venues, see 'Accessibility'.

No strobing is used in the production, but there are some fast flickering light transitions, so caution is advised for those who suffer from seizures.

A very small number of people find immersive entertainment can create motion sickness.

We recommend arriving 30 minutes before your showtime. This allows plenty of time to get checked in and join the queue for entry into the theater. We do not allow check-in earlier than 30 minutes before showtime.

No. Late entry is not permitted once the show has started.

This policy is for your safety and to protect the experience for all guests. The theater is dark, crowded, and filled with moving imagery, and entering after the show begins increases the risk of disorientation, falls, or injury.

Our shows are fully immersive, and late entries are disruptive for guests who are already seated and enjoying the experience.

Please allow extra time for traffic and parking, and plan to arrive during the scheduled check-in window.

Refer to your ticket for your check-in time as doors close promptly at showtime.

VIP Ticket holders enjoy early access into the theater, up to 10 minutes before showtime. You will get your first pick of seats before the General Admission guests enter.

Please note: If you arrive after the General Admission guests have started entry, you will not get to take advantage of your VIP Tickets! Please plan accordingly.

If you can't locate your tickets for whatever reason, don't worry! Our onsite Check-In staff will be able to look up your tickets by the ticket purchasers last name.

Our trusted ticketing partner ensures secure end-to-end payments are handled through a certified SSL channel. 
This means your payment details are private and secured throughout the process.

We will only ever contact you if you've opted to receive communications from us, and we don't share your details with anyone outside of our ticketing platform, so you can rest assured your security is our priority.

Free cancellation: Cancel at no cost up to 30 days before showtime, or within 24 hours of purchase. Need more flexibility? Add Flex at checkout to change your date up to 12 hours before showtime.

You can email our team on boxoffice@changeworlds.org.

We aim to reply within 5 hours between the hours of 10am to 10pm (PT).

All tickets are 100% refundable up to 30 days before your event.

We want everyone to be able to journey through these worlds with us.

Wheelchair users – and your guests – are very welcome!

Because we’re currently updating our booking system, wheelchair spaces can’t be reserved online just yet.

Subject to the limited wheelchair spaces at each venue, we’ll gladly book you a complimentary wheelchair space.

To request a wheelchair space, email boxoffice@changeworlds.org. The email opens with the details we need already listed.

We’ll get back to you to confirm availability and complete your booking.

*Tip: Even if the calendar below shows a performance as “Sold Out”, we may still have wheelchair spaces available (even when General Admission tickets have gone).

If the date you want shows as sold out, just email us with the city and timeslot(s) you’re interested in and we’ll check for you.